VPN System Requirements
System Requirements:
Windows 8.1, Windows 10
MAC OSX
Windows 8.1, Windows 10
MAC OSX
Computer through the VPN tunnel, just like the VNC client. Windows computers have an RDP server pre-installed but Mac computers do not. To connect FROM a Mac to a Windows computer: Install Remote Desktop Client on the Mac, the go to Applications - Remote Desktop Connection and enter the IP address of the Windows computer. VPN Host Name: The Fully Qualified Domain Name you can use to access your VPN server. ( Requires properly configured DNS.) Shared Secret: Used as a way for VPN clients and servers to confirm each.
- If you need VPN Access, review KB0018524 to request VPN Access. PEAS Enrollment. Verify you are enrolled in PEAS if you have Self Service installed in your Applications folder. Review KB0034657 to enroll in PEAS. SecureConnector is required for VPN. See KB0030738 for steps to ensure your Mac is in compliance.
- You company needs to supply you with the appropriate software or web address into which you need to log. Do a quick search on Google for the name of your company and the word hardtoken.
If user is tunneling in, user needs admin rights to install the F5 Plugin during setup.
AV needs to be update within 7 Days of Last Signature Update, If this is not updated, user will not be able to VPN tunnel in.
Home AV cannot be expired, user will not be able to VPN Tunnel in
AV needs to be update within 7 Days of Last Signature Update, If this is not updated, user will not be able to VPN tunnel in.
Home AV cannot be expired, user will not be able to VPN Tunnel in
What is the URL to the VPN?
- Hospital Employees: https://msvpn.mountsinai.org
- School Employees: https://msvpn.mssm.edu
- Vendor Employees: https://msvpn-vendor.mountsinai.org
- Existing BISLR Vendors: https://mshsvpn-vendor.mountsinai.org
What is the URL to the webmail?
- For School users: https://mail.mssm.edu
- For Hospital Users: webmail.mountsinai.org
- For Office 365 users: https://portal.office.com
How do I RDP into my workstation using VPN?
- For Mac Users: https://itsecurity.mssm.edu/vpnrdpmac/
- For Windows Users:https://itsecurity.mssm.edu/vpn-rdp/
How do I use VPN Tunnel?
- VPN tunnel for MAC Instructions: https://itsecurity.mssm.edu/vpn-tunnel-for-mac/
- Using the RDP Client for MAC VPN tunnel: https://itsecurity.mssm.edu/rdp-for-mac/
- VPN tunnel for Windows Instructions: https://itsecurity.mssm.edu/vpn-tunnel-for-windows/
- VPN Tunnel setup with F5 BIG Client: https://itsecurity.mssm.edu/vpn-tunnel-with-f5bigclient/
How do I register my VIP token?
- To Register your VIP token go to:https://itsecurity.mssm.edu/vip-two-factor-setup/
How do I use VIP Push Notifcation
In order to start using VIP Push token you must register the token first and follow the instructions below on how to enable it on your mobile device.
- To Register your VIP token go to:https://itsecurity.mssm.edu/vip-two-factor-setup/
- To Enable Push Notification on your mobile device go to: https://itsecurity.mssm.edu/vip-push-notification/
Known Troubleshooting for RDP and Tunnel Issues
I login to the Mount Sinai VPN on a Windows PC but I do not see the RDP icon
Your workstation was not added to your AD account. Please contact the Helpdesk to have your workstation’s Fully Qualified Domain Name added to your AD account for RDP access.
The RDP icon appears, but when I click on “Connect” I get the error message “The connection was denied because the user account is not authorized for remote login”
Your AD network account was not added to the AD group to allow Remote Desktop Connection. Please contact the helpdesk to have them add your account to the RDP Group for Remote Desktop Connection.
User clicks on remote desktop or tunneling in with RDC. Error: Unable to connect to remote server or unable to communicate to remote server. Please contact IT Administrator.
Solution: User needs to physical reboot work pc. If reboot doesn’t work,need to check if the network cable is connected and the light is blinking green. If its blinking yellow, desktop support needs to check pc.
Tunnel not connecting it says disconnected.
Solution: User can try to install the BIG IP Client on their personal machine.
Troubleshooting Client AntiVirus issues
If a client gets refused because of AntiVirus issues and it is not immediately obvious what is wrong, the F5 uses OPSWAT OESIS for its clent-side checks.
This one checks the F5 client installation:Windows F5 Check
Download OPSWAT GEARS from OPSWAT GEARS, install it, run it and check the output.
Also, a possible reason a VPN user may get an AntiVirus refusal when they do have AV installed that is on the accepted AV list, is their AV’s subscription has expired or their trial has expired and the user is unaware or has been ignoring extension notices. You can have them extend their subscription or uninstall and use microsoft essentials in it’s place.
This one checks the F5 client installation:Windows F5 Check
Download OPSWAT GEARS from OPSWAT GEARS, install it, run it and check the output.
Also, a possible reason a VPN user may get an AntiVirus refusal when they do have AV installed that is on the accepted AV list, is their AV’s subscription has expired or their trial has expired and the user is unaware or has been ignoring extension notices. You can have them extend their subscription or uninstall and use microsoft essentials in it’s place.
Known Citrix Issues with VPN
Citrix not loading:
Note: Managed Hospital / School builds already have Citrix Pre-installed
Verify most recent version of Citrix is installed
To install go to https://www.citrix.com/products/receiver/ to get the most update version
Verify most recent version of Citrix is installed
To install go to https://www.citrix.com/products/receiver/ to get the most update version
Citrix – Error – wfcrun32 command user on MAC Systems:
How Do I Get Token For Mac Server To Internet Using Vpn Settings
User receives Error: wfcrun32 command user, when accessing Epic via Citirx on a MAC. (This issue only happens on MACs. Have them use Safari as their browser)
Solution: User needs to update Mac Computer Name. No special characters or spaces. Then have the user try accessing Epic again. If error comes back restart MAC. Then have user try again. Or suggest using just their first name for the MAC computer name.
How to change the name of your Mac
Solution: User needs to update Mac Computer Name. No special characters or spaces. Then have the user try accessing Epic again. If error comes back restart MAC. Then have user try again. Or suggest using just their first name for the MAC computer name.
How to change the name of your Mac
- Step 1: In the Menu bar, go to > System Preferences…
- Step 2: Click on Sharing.
- Step 3: In the Computer Name box, type in the name you want to use for your computer.
- Step 4: Close the window, and you’re done.
Please note before doing this, make sure that all internet browser
Virtual Private Networks (VPNs) are useful for protecting your privacy and browsing online anonymously. Today, VPNs have become a need for many.
Primarily, they work by routing your internet connection through a server from a location of your choice. This has the effect of masking your presence online by assigning you a temporary IP address. VPNs can let users access content which is usually accessible only from specific geographic locations.
VPNs are great to have in this age where private information can be so easily compromised. As with all things, however, sometimes things may not work as you would like and you might have trouble connecting to the internet after using the VPN provider of your choice. Let's explore some options to resolve that.
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Read MoreGeneral Tips
Logically, you should check if your inability to connect to the internet is really due to your VPN provider/software or if the problem lies elsewhere.
Disconnect from your VPN and check if you can access the internet. If you can, then the problem probably lies with your VPN. If you aren't able to connect, then you most likely have other issues which this article isn't targeting.
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It's a good idea to double check the possibility of internet connectivity issues outside of your VPN from another device as well if you have that facility. If you are able to do this, be sure to connect through the same router that you used with the first device.
If you've carried out the check suggested above and are fairly certain that it's your VPN that's causing issues then consider these fixes.
Change Servers
VPN providers offer users a wide selection of servers to pick from. There is always the chance of a server encountering technical difficulties which stop you from being able to connect to the internet.
It's always a good idea to try connecting to another server to see if this resolves your connectivity issue.
Check Kill Switch
Many VPN providers' software comes with what is referred to as a kill switch. Essentially, the kill switch cuts your internet connection if you become disconnected from a VPN server. This is useful if you don't wish for your real IP address to be exposed while browsing the internet.
However, if you happen to disconnect your VPN connection intentionally, to get access to the internet, you will have to disable the kill switch until you're ready to reconnect with your VPN. Closing the VPN software also usually works in this case.
Check DNS Settings
DNS (Domain Name System) is responsible for turning domain names (like guidingtech.com) into IP addresses which can be understood by a computer.
Note: Take a look at our guide for your queries such as what is DNS and how it works? How Do I Get Token For Mac Server To Internet Using Vpn Connection
Faulty DNS settings can cause issues connecting to the internet after connecting to a VPN server. You may, therefore, need to change your DNS settings manually.
Google has a helpful guide on how to change your DNS settings on Mac OS, Windows, Linux, mobile devices, and routers. Your VPN provider most likely has recommended DNS settings posted on their website. The instructions from Google can serve as a guide for entering those settings.
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Change VPN Protocol
Without getting into too much detail, VPNs use different methods of connecting to servers. These methods are referred to as protocols. Some examples are UDP (User Datagram Protocol), TCP (Transmission Control Protocol), and L2TP (Layer 2 Tunneling Protocol). UDP is commonly used but is sometimes blocked depending on the network you are connected to. For example, many free WiFi hotspots block UDP and only work with TCP. You can go into your VPN software's settings and change to the most suitable protocol for the situation.
Change Port
VPN ports facilitate the flow of traffic to and from a VPN server. Like with VPN protocols, some ports are blocked, and you will have to choose a port that works depending on your setup. Again, your VPN provider may suggest a port which will work best for you.
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Read MoreCheck Proxy Server Settings
How Do I Get Token For Mac Server To Internet Using Vpn
A proxy server is an intermediate server that acts as gateway between the local network of your computer and another server on a large scale network such as the internet. You should set your browser to automatically detect proxies or to not use proxies at all to avoid problems connecting to the internet.
Final Thoughts
VPNs can enhance the security of your browsing experience and also let you access sites that are restricted by region. If you run into any trouble with your VPN service however, that can lead to frustration. Hopefully the above tips can help. Don't forget to check your internet connection without being connected to a VPN first, followed by trying a different VPN server. These are simple to try, and in many cases your problem is related to them.
You should also be wary of free VPN providers. Their servers get quickly overloaded and are not the most careful with your private data. In general, due to the high usage of servers, you might find that your internet connection is spotty when using a free VPN provider.
Next up:Should you use a free VPN? Click on the link below to to see if these free VPNs are safe to use.
The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.
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